Check those that apply to you and your organization. Jot your answers on a piece of paper. Youll use them in the next section -- Managing/Leading Assessment
1. You feel like youre constantly putting out fires
2. You assign work, but spend too much time following up to insure that it gets done properly
3. Your staff seems more concerned with fixing the blame than fixing the problem
4. You are still working too hard and too long
5. Despite your best efforts, people in your organization dont seem to know whats going on
6. Meetings you have are generally non-productive
7. "Parking lot" stories have more credibility than managements communications
8. Your organizations training doesnt seem to produce lasting change
9. Budgeting seems more like an aversion issue than a planning issue
10. Getting promotions and raises seems to be based more on style than results
11. You pay your people well, but theyre often dissatisfied with their compensation
12. You sometimes feel as though your business is out of control
13. You sense inconsistency in the delivery of your products and services
14. You think that your customers are satisfied, but youre not sure how many are
15. Despite your best efforts, customers complain about not getting accurate information
16. Frequently people within your organization over promise and under deliver
17. You perceive that you are giving away too much free service
18. Customer complaints seem to be rising
19. Your organization is profitable and could be doing better
20. Your business is facing one or more significant transitions with:
__ Size change __ Ownership __ Reorganization __ Competition
If youve checked off more than 8, youre a candidate for a copy of Common Sense Managing. More than 12 and you may want to give us a call. If youve checked more than 15 of the above variables, call somebody soon.
If you do contact us we will begin a four step process:
1. Get acquainted and learn about each others organization
2. If we believe there may be a fit, together we will analyze your situation
3. Based on that analysis, we will prepare options for your consideration
4. If you like any of the options, we will help you implement and follow-through to insure success There is no charge for any of the above first three steps. We only charge when we begin working with you to develop an implementation plan, assist in implementing the plan, and provide follow-through.
Bill Werst founded Growth Associates, an international consulting firm specializing in practical and lasting customer driven organizational improvement, in 1973. He may be reached at 541-386-1117 or bill@growthasociates.org.
Bills second book, Common Sense Managing: Simple Actions That Produce Results, blasts through twenty years of management trends with proven simple common sense leadership tools and actions that produce lasting results. Available at http://www.growthassociates.org or www.amazon.com
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bill@growthasociates.org - http://www.growthassociates.org