Pleasing The Boss, Rather Than The Customer

A humorous look at what happens when organizations value pleasing the boss as more important than pleasing their customers.

And The Assumptions were without focus, and The Plan was completely without substance, and the darkness was upon the face of the workers. And they spoke among themselves, saying: "It is a crock, and it stinketh."

And the workers went unto their Supervisors and sayeth: "It is a pail of dung and none may abide the odor thereof."

And the Supervisors went unto their Managers and sayeth unto them: "It is a container of excrement and it is very strong, such that none may abide by it."

And the Managers went unto their Directors and sayeth: "It is a vessel of fertilizer, and none may abide its strength."

And the Directors spoke amongst themselves, saying one to another: "It contains that which aids plant growth, and it is very strong."

And the Directors went unto the Vice Presidents and sayeth unto them: "It promotes growth and is very powerful."

And the Vice Presidents went unto the President and sayeth unto Him: "This new Plan will actively promote the growth and efficiency of this company, and these Areas in particular."

And the President looked upon the Plan, and saw that it was good, and The Plan became Policy.

And This Is How S--- Happens.

Excerpted from page 80 of Common Sense Managing

 

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