TIPS NewsletterTIPS Newsletter
Date: Sun, 5 Mar 2000 23:39:21 -0800
To: CommonSenseManaging@growthassociates.org
From: Common Sense Managing <bill@growthassociates.org>
Subject: Common Sense Managing TIPS
Common Sense Managing TIPS Newsletter March 5, 2000
Welcome to all the new subscribers. Be sure to check our archives for past tips.
Enjoy,
Bill Werst, Editor
Table of contents:
Planning To Succeed -- Common Sense Managing Tip of the Week
February's Winning Customer Story
Speaking of Books
Want to start a newsletter?
Planning To Succeed
Some managers fail to plan. Others plan to fail. Common Sense Managers succeed by clearly identifying their destination, the routes needed to get there, and the required resources.
Their vision, mission, or purpose statement describes the destination. Goals, objectives, and action plans portray the routes. Before turning the key and putting their organization in gear, Common Sense Managers know exactly where they are going, how to get there, and what resources are needed to get there efficiently.
Paraphrasing the hilarious Casey Stengel: 'If you don't know where you're going, you're likely to end up somewhere else.' And getting there will be fraught with frustration and waste. Lack of a clear organizational destination absolutely guarantees chaos.
Is your organization's Vision [Mission or Purpose] clear, understood, and accepted by everyone?
Are your goals stated in clear concise words?
If you accomplish each of your goals will you fulfill your Vision?
If not, what additional goals need to be developed?
Does each goal have one or more measurable objective[s]?
If the objectives are met will the specific goal they define be accomplished?
If not, what additional objectives need to be developed?
Do each of the objectives have an action plan?
If so, will completion of the action plan[s] satisfy the designated objective?
If not, what additional action plans need to be developed?
EXTRA PLANNING TIP: When planning, start from the front [Vision] and work to the end [Action Plans]. Then audit your plan by starting at the end and working back asking yourself:
If we accomplish these Action Plans will we fulfill this specific Objective?
If we accomplish these Objectives will we fulfill this specific Goal?
If we accomplish these Goals will we fulfill our Vision?
This tip of the week is from the Planning section of Common Sense Managing: Simple Ideas That Produce Results. The book is immediately available at http://www.growthassociates.org or amazon.com. To order your copy go to the following link: http://www.growthassociates.org/CSM/order.htm
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February's Winning Customer Story
A Freudian Slip?
As a female customer, I was sending an e-mail to a male salesperson named "Stu". I was asking for an update on my order. As I pressed the "Send" button, spell check automatically kicked in. I was impatient and hurried and hit "OK" to get my message on its way. I realized too late that by hitting "OK", the spell check had changed "Stu" to "Stud" and I was REALLY sending my vendor the wrong message!"
Cathy Twiss, Manager, Human Resources, Tri-Star Plastics Corp.
An autographed copy of Common Sense Managing is in the mail to Cathy. Send me your original humorous customer communications stories. Those selected by our awards committee [me] to be published in the TIPS newsletter will be rewarded with a complimentary copy of Common Sense Managing.
NOTE: Cathy gave permission to use her name. We will not identify you without your permission.
Speaking of Books
All of the Tips you've been receiving are excerpted from Common Sense Managing, Simple Actions That Produce Results. You can go right to the source and order your copy for $29.95 plus $3.50 S&H by clicking on the following link: http://www.growthassociates.org/CSM/order.htm
Know a peer or boss who might benefit from a little more common sense? We will ship a copy of Common Sense Managing anonymously. Order by sending me an email at bill@growthassociates.org.
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Please pass a copy of your newsletter on. If anyone wants a free subscription at they have to do is send an email to bill@growthassociates.org and type "add me."
Have a great week - you've already started it with a little common sense.
Bill Werst
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